Data GDPR

Privacy Policy – Consuela

We are accessible from www.consuela.co.uk. At Consuela, one of our main priorities is protecting the privacy of our customers. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR). If you have questions about this Privacy Policy, please contact us.

 

General Data Protection Regulation (GDPR)

Consuela is the Data Controller of your information. Our legal basis for collecting and using your personal information depends on the service we provide and the context in which it is collected:

• • To perform a contract with you (e.g., completing a maintenance or installation job)

• • You have given us consent

• • It is in our legitimate business interests (e.g., improving our services, processing payments)

• • We need to comply with the law

We will retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, including legal obligations, resolving disputes, and enforcing agreements.

 

Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

• • Access, update, or delete your personal data

• • Rectification (correct inaccurate information)

• • Object to processing

• • Restrict processing

• • Data portability

• • Withdraw consent at any time

To exercise these rights, please contact us.

Information We Collect

Depending on your relationship with Consuela, we may collect some or all of the following:

• • Full name

• • Address (service location)

• • E-mail address

• • Telephone numbers

• • Business name (if applicable)

• • Job details (description of requested services)

• • Payment details for invoicing

• • Forms of identification where legally required

How We Use Your Personal Data

 

For Customers

• • Arranging and confirming bookings for services (handyman, plumbing, carpentry, decorating, installations, etc.)

  • Sending quotations, invoices, and receipts

  • Communicating about scheduled work, progress, and completion

  • Assigning contractors or technicians to complete the requested services

  • Responding to service inquiries, complaints, or follow-ups

 

For Contractors and Suppliers

• • Coordinating work assignments

  • Processing payments

  • Sharing limited customer contact details (e.g., phone number, address) where necessary to carry out the requested service

In limited circumstances, we may share data to comply with legal obligations (e.g., court orders, government requests).

Log Files

Like most websites, Consuela uses log files to analyze trends, administer the site, and gather demographic information. Data collected may include IP addresses, browser type, ISP, date/time stamp, and referring/exit pages. This information is not personally identifiable.

Cookies

Consuela uses cookies to improve website functionality and user experience (e.g., saving preferences). You can disable cookies through your browser settings.

Third-Party Privacy Policies

Consuela’s Privacy Policy does not apply to external advertisers, websites, or third-party service providers. Please review their policies separately.

Children’s Information

Consuela does not knowingly collect any personal information from children under 13. If you believe your child has shared information with us, please contact us, and we will remove it.

Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms.

 

Frequently Asked Questions (FAQ)

Will I have to pay any money upfront?
No. We only invoice once the work is completed and the work order is signed.

Are you insured?
Yes. We carry employer’s insurance, public liability insurance, and professional liability insurance.

How long does it take to put a kitchen in?
Normally between 3–5 days.

Do I need to remain on site?
It is up to you — we are happy to work whether you are present or not.